Since 2009 AuCoeurDuLuxe helps frontline staff develop their competencies, reach better performance, and adapt to today’s and tomorrow’s challenges.
AuCoeurDuLuxe helps organizations improve the efficiency of their learning program and consistently achieve best-in-class customer experience for a secure and sustainable future.
What we do
WE HELP YOU TO LEVERAGE YOUR INTERNAL RESOURCES TO MAKE DECISIONS BACKED BY DATA
WHO IS THIS FOR?
Brand Advisors and Call Centre
Why is it useful for Brand Advisors and Call centre?
Who: Call centres and E-commerce customer services Representatives in omni-channel environment
Overcoming a lack of brand consistency in-store and in communication can be tackled through several avenues. ACDL:The Academy offers a learning platform to build a cohesive and engaged team to ensure one brand language and increase basket sales value.
Trainers
Why is useful for the Trainers?
Who: Dedicated Trainers
Monitoring learners’ journeys while staying committed to content creation and promoting the ROI of training is getting easier than ever. The Au Coeur Du Luxe (ACDL) E-learning platform eases the task of managing your learning program from on-boarding to new skills development by offering learner’s statistics and driving motivation through certification to increase basket size value.
Boutique Managers
Why is this useful for the Boutique Managers or Generic Staff?
Who: Dedicated and Generic front line staff.
The pandemic, the omnichannel trend and the rise of the millennials are accelerating the needs of digital tools to engage retail frontline staff. Au Coeur Du Luxe (ACDL) offers off-the-shelves or bespoke micro-learning contents easy plug and play to major Learning Management System that fit right in their workflow. It is engaging and motivates your learners to get involved and go the extra mile with a little friendly competition.
E-LEARNING
ACCESS CONTENT ANYWHERE AND ANYTIME
AT A FRACTION OF THE COST
Without AuCoeurDuLuxe
- You have no time to develop content
- You struggle to implement an E-learning solution
- Your staff lacks engagement
- Your Learning Management System does not meet your business needs.
- You have difficulties to measure your training impact
With AuCoeurDuLuxe
- You select contents you need from the Library
- You enjoy a plug and play solution
- You create a community and drive growth through people
- You offer an experience that fits your staff workflow and builds their confidence
- You get a real time dashboard to evaluate your learning input
RETAIL ANALYTICS
KNOWLEDGE IS GREATER POWER WITH DATA
Without AuCoeurDuLuxe
- Your data is organised in sylos
- You have no easy access to deep analytical insights
- You have limited tools to measure training impact
- You have to deal with one short survey
With AuCoeurDuLuxe
- You have access to a consolidated dashboard
- You get powerful insights to see the big picture
- You can map your internal competency & retail performance
- You get instant survey results and analytics
Without AuCoeurDuLuxe
- Your data is organised in sylos
- You have no easy access to deep analytical insights
- You have limited tools to measure training impact
- You have to deal with one short survey
With AuCoeurDuLuxe
- You have access to a consolidated dashboard
- You get powerful insights to see the big picture
- You can map your internal competency & retail performance
- You get instant survey results and analytics
TRAINING DEVELOPMENT
IF YOU CAN’T BUILD IT, BUY IT
Without AuCoeurDuLuxe
- You are missing resources to cope with production needs
- You face the challenge to effectively localize your content
- You seek flexible solutions to expand internationaly
With AuCoeurDuLuxe
- You get bespoke content within a short period of time
- You get access to an International network of training professionals
- You onboard a dedicated trainer to support requirements.
WHY AUCOEURDULUXE?
100,000+
users trained
900+
E-learning
modules
created
27,000+
Surveys
conducted
97%
clients happy
to recommend
20x
faster training
3x
budget savings
AuCoeurDuLuxe has built a loyal customer base including many leading brands across a diverse range of industries. What they say about us:
“AuCoeurDuLuxe has been the key enabler for us to successfuly expand SK-II in Travel Retail. Their professionalism and their expertise on BA training and mystery shopping had a great impact on our sales performance. They are a key partner to SK-II #1 and most important business driver in advocacy.
– Gregory Carrier, Previously APAC Travel Retail Director.”
“ACDL: The Academy was a perfect solution to host our product information and build a community. They created contents, handled community management and we built a real partnership with the team. The results have been beyond our expectations and we do recommend AuCoeurDuLuxe.
– Andre Marzloff, APAC Travel Retail Managing Director”
“AuCoeurDuLuxe are really able to understand a brand DNA. Obviously it is natural to be skeptical about training consultants. I used external trainers solutions before and that ended up not representative of our corporate values and too generic. Nevertheless our experience working with AuCoeurDuLuxe was great. They created training contents for Weston that energized our sales team and they were highly committed to answer all our needs. I do recommend them.
– Thierry Oriez, Chairman & CEO”
