This AuCoeurDuLuxe team leads all research and
GET INSTANT SURVEY RESULTS AND ANALYTICS
- Data Dashboards
- Analyse data from the field
- Integrate and analyse your data
- Monitor the evolution of your impact
MAP YOUR INTERNAL COMPETENCY & RETAIL PERFORMANCE
Our tools enable us to build a deep and detailed understanding of customer journeys, training needs, and staff performance across omni-channel.
MAP YOUR INTERNAL COMPETENCY & RETAIL PERFORMANCE
Our tools enable us to build a deep and detailed understanding of customer journeys, training needs, and staff performance across omni-channel.
GET POWERFUL INSIGHTS TO SEE THE BIG PICTURE
- Identify priority areas and profiles
- Use your own data to refine your priorities
- Cross-reference data from socio-economic indicators
ACCESS THE MOST VALUABLE TOOLKIT FOR DATA-DRIVEN STRATEGIES
MYSTERY SHOPPING PROGRAM
- Customer experience evaluation
- Intention to buy, return and recommend
- Compliance with training
STORE AUDIT
- Store checking
- Price positioning
- Visual merchandising
EMPLOYEES STUDIES
- Staff Engagement
- Competence mapping
- Training needs
NET PROMOTER SCORE
- Customer satisfaction
- Intention to recommend
Case Study
OMEGA
For OMEGA, one of its high-end brands, SWATCH GROUP wanted to analyse its own clients’ satisfaction on points of sales and evaluate how many would promote the brand as a result of their store visit and shopping experience.